As the world grows more connected and more complicated, it seems like there are more and more tasks for human resources management to stay on top of every day. The field of human resources has exploded in the last decade and proven to be crucial time and time again for the running of a safe and effective business. Not enough is said about easing the heavy burdens that human resources departments are carrying daily. With that in mind, the following will explore some of the ways that field service technology can make the lives of human resources workers easier.
What Is Field Service Tech?
In addition to all the regular challenges human resources departments face worldwide, HR staff are now also having to deal with the coronavirus outbreak’s repercussions. Field service technology has become the go-to for HR departments in large and small businesses across various industries to help companies manage their field services.
In a broad sense, field service management is a system for organizing and coordinating field operations through mobile and digital software systems. This could include scheduling service orders, tracking vehicle locations, monitoring job status, and dispatching agents. Most commonly, this is done through a cloud-based platform. Given that more companies are having the majority of their staff work virtually, these technologies can be applied to all sorts of working tasks. With that in mind, here’s a list of ways this technology can make the daily lives of human resources departments easier.
Greater Customer Satisfaction
Suppose staff members can adjust quickly to information provided by the head office or management teams. In that case, it also follows that the head office and management teams will be able to hear back quickly from customers. Experts at Crm.WebFletch.co.uk point out that things like customer signatures and job sheets with details about the customer’s satisfaction and future needs can be shared instantly from field staff to HR and management, and this can save a lot of back and forth.
These seemingly small tasks can add up to a lot of time wasted if you’re not careful. Field service technologies can make the sharing of necessary customer information instantly. It can also help you and your team respond more quickly to changes in customer needs and expectations.
Greater Employee Satisfaction
Employee satisfaction is a huge part of how successful a business will be in the long run. This is one of the key goals of all human resources personnel. We’ve all had those situations where a slight miscommunication or an outdated email thread has left us doing work we didn’t need to do. It’s infuriating, right? There was so much else that needed your attention, and you spent three hours trying to solve a problem for a customer that was already sorted out by a different department.
Field services technologies can help make sure that any project being worked on by multiple people is kept completely up to date by everyone involved. Anyone who is participating in the job or project is seeing the same information in real-time, meaning if one aspect is completed, everyone else knows they can stop working on it—if priorities have changed, everyone is aware. Tasks for each job can be divided and tackled by individual members of your team.
Creates Agility And Eliminates Inefficiencies
Having a digital tool whereby work can be monitored and updated makes adjusting to sudden changes and disruptions quickly much easier to do. Time and energy won’t be lost completing tasks that have been altered or changed, and customers will have greater ease updating their orders or choices.
If 2020 has taught us nothing, it’s that we need to be ready to adapt to changes more quickly. We need to be prepared for things to take sudden turns and have a plan in place to implement these adjustments. With someone out of the office, working from home, or delivering to a customer’s home, field service technology allows them to learn if the plan has changed quickly. This saves more time than you could imagine.
The above list is just a few of the ways that field service technologies can make the lives of human resources workers easier. A whole new challenge of mostly remote working has required drastic shifts in the way that HR departments work. When everyone is working separately from everyone else, having tools in place to keep communication, work goals, and work requirements up to date can save a ton of time and energy and help improve both customer and employee satisfaction.
